About Us

Welcome to Rey Pet Shop. We are a pet store located in Hialeah, Florida, offering a selection of pet products, everyday essentials, accessories, supplies, and pet care products for pet owners.

Our Story & Mission

At Rey Pet Shop, we understand that caring for pets is an important part of everyday life. Our goal is to provide pet owners with a convenient and straightforward shopping experience, both online and at our physical location.

We aim to provide clear product information, transparent store policies, reliable order processing, and helpful customer support so customers can shop with confidence and have a simple, convenient experience.

What We Offer

  • Pet Products: A selection of pet products, supplies, accessories, everyday essentials, and pet care products.
  • Online Shopping: Customers can browse available products and place orders through our online store.
  • Customer Support: Assistance with product questions, orders, shipping, returns, and other store-related inquiries.
  • Local Store: Our physical store is located in Hialeah, Florida.

Our Store Policies

We aim to provide clear and accessible information about our ordering, shipping, payment, and return processes.

  • Order Processing: Orders are generally processed within 1–3 business days.
  • Order Cut-Off: Our order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after the cut-off time may be processed on the next business day.
  • Shipping: Standard shipping transit typically takes 3–5 business days, with an estimated total delivery time of 4–8 business days for eligible orders within the United States.
  • Returns: Eligible purchases may be returned within 30 days, subject to our Return & Refund Policy.

Visit Us or Get in Touch

If you have questions about our products, orders, shipping, returns, or other store-related matters, please contact us using the information below.

Business Hours (Eastern Time)

  • Monday – Saturday: 9:00 AM – 6:00 PM
  • Sunday: 9:00 AM – 2:00 PM

Connect With Us Online

You can also connect with Rey Pet Shop through our social media channels for store updates and other information.

Thank you for visiting Rey Pet Shop.