Privacy policy

Thank you for visiting Rey Pet Shop. We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, share, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our online store.

Information We Collect

Depending on how you interact with our website, we may collect information that you provide directly to us and certain technical or usage information that may be collected automatically when you use our website.

Information You Provide

When you place an order, contact us, or otherwise interact with our website, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and transaction information
  • Information you provide when contacting customer support

Payment Information

Payment information is submitted through the checkout and payment processing options available on our website. Depending on the payment method selected, payment information may be processed directly by the applicable payment provider in accordance with its own security practices, privacy policy, and terms.

Rey Pet Shop does not need to receive or store complete payment card information when that information is processed directly by an applicable payment provider. Customers should enter payment information only through the secure checkout process provided on our website.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically through cookies, analytics tools, advertising technologies, and similar technologies. This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed and website interactions
  • General website usage information
  • Information about interactions with advertisements or marketing content, where applicable

How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling orders
  • Providing shipping and order-related services
  • Communicating with you about your orders
  • Responding to customer service inquiries
  • Processing returns, refunds, exchanges, or other order-related requests
  • Maintaining and improving our website and services
  • Understanding website usage and improving the shopping experience
  • Measuring website and advertising performance
  • Understanding conversions and interactions with our advertising campaigns
  • Protecting our website and preventing unauthorized or fraudulent activity
  • Complying with applicable legal and regulatory requirements

Sharing of Personal Information

We do not sell your personal information.

We may share personal information with service providers or other third parties when reasonably necessary to operate our online store, process orders, provide services, measure website or advertising performance, or communicate with you. These may include:

  • Shopify and related ecommerce technology services
  • Payment processors and payment service providers
  • Shipping and delivery providers
  • Website hosting and technology service providers
  • Analytics and measurement service providers
  • Advertising and marketing service providers
  • Customer service or communication service providers
  • Other service providers that support our business operations

Where applicable, these service providers may process information according to their own privacy policies, terms, and security practices.

We may also disclose information when reasonably necessary to comply with applicable laws, legal processes, court orders, or valid governmental requests, or when necessary to protect our rights, property, or the safety of our customers and others.

Analytics and Advertising Technologies

We may use analytics, advertising, and conversion measurement technologies to understand how visitors use our website, measure the effectiveness of our advertising campaigns, and understand actions taken after visitors interact with our advertisements.

These technologies may include Google Analytics, Google Ads, Google Shopping advertising and measurement tools, Meta Pixel, Meta advertising and measurement tools, and other conversion tracking technologies that we may use in connection with our online store.

Depending on the technology and applicable settings, these services may use cookies or similar technologies to collect information about website visits, interactions, conversions, and advertising performance.

We may use this information to measure campaign performance, understand conversions, improve advertising relevance, and improve our website and shopping experience.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember certain preferences, understand website usage, improve site performance, measure conversions, and support advertising and marketing activities.

Some cookies or similar technologies may be provided by third-party services that support ecommerce functionality, analytics, advertising, conversion measurement, communications, or other services used on our website.

You may be able to manage or disable cookies through your browser settings. Depending on the cookies affected, disabling certain cookies may limit or affect the functionality of some features of the website.

Third-Party Services and Links

Our website may use third-party services that assist with ecommerce functionality, payment processing, shipping, analytics, advertising, conversion measurement, communications, or other business operations.

Third-party services may process information according to their own privacy policies and terms. We recommend reviewing the privacy information provided by those services before providing personal information through them.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices, security, or content of websites operated by third parties. We recommend reviewing the privacy policies of those websites before providing personal information.

Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted through the internet.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, process and maintain transaction records, resolve customer service matters, maintain business records, and comply with applicable legal obligations.

The length of time personal information is retained may vary depending on the type of information, the purpose for which it was collected, our business needs, and applicable legal requirements.

Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information, subject to applicable legal requirements and limitations.

You may also have choices regarding certain marketing communications and the use of cookies or similar technologies, depending on the services available on our website and applicable law.

If you would like to make a privacy-related request, please contact us using the contact information provided below. We may need to verify your identity before completing certain requests.

Marketing Communications

If we send promotional communications where applicable, you may have the option to unsubscribe from those communications by following the unsubscribe instructions included in the applicable message.

Unsubscribing from promotional communications does not affect transactional or service-related communications that are necessary to process or support an order.

Children's Privacy

Our online store is not intended to knowingly collect personal information directly from children. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

Changes to This Privacy Policy

Rey Pet Shop may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technology, or applicable requirements.

Any updated version will be published on this page. The Last Updated date indicates when this Privacy Policy was most recently revised.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Rey Pet Shop:

Business Hours

  • Monday – Saturday: 9:00 AM – 6:00 PM
  • Sunday: 9:00 AM – 2:00 PM

Last Updated: August 18, 2026