Payment Policy

Thank you for shopping with Rey Pet Shop. We want to provide a clear and straightforward payment experience. This Payment Policy explains the payment methods available through our online checkout, payment processing, billing information, order confirmation, and payment-related issues.

Accepted Payment Methods

We accept major credit and debit cards through our online checkout, including:

  • Visa
  • Visa Electron
  • Mastercard
  • American Express
  • Discover

Available payment methods may vary depending on the checkout process, payment provider, device, location, or other applicable conditions. The payment options available for your specific order will be displayed during checkout before you complete your purchase.

Payment Processing

Payment is required when placing an order through our online store.

Payments are processed through the applicable payment provider or checkout system available during checkout. An order may be processed after the payment has been successfully authorized and the order has been accepted by Rey Pet Shop.

Once your payment and order have been successfully confirmed, applicable order confirmation details will be provided using the contact information submitted during checkout.

Payment Security

Payment information is handled through the applicable checkout and payment processing system.

Customers should enter payment and billing information only through the secure checkout process provided on our website. Payment information may be subject to the security practices, privacy policies, and terms of the applicable payment provider.

Rey Pet Shop does not request that customers send complete payment card information by email, phone, or other unsecured communication methods.

Failed or Declined Payments

If your payment is declined or cannot be authorized:

  • Review the payment and billing information you entered.
  • Contact your bank or payment provider if necessary.
  • Try another available payment method displayed at checkout.

A failed or declined payment may prevent an order from being completed or may delay order processing.

If you continue to experience a payment issue, please contact our support team for assistance.

Prices and Currency

Product prices and applicable charges are displayed during the shopping and checkout process before the order is completed.

Our online store displays prices in U.S. Dollars (USD).

Your bank, card issuer, or payment provider may apply charges or currency conversion fees depending on your payment method, account, or location. Any such charges are determined by the applicable bank, card issuer, or payment provider.

Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

Incorrect or incomplete billing information may result in payment authorization issues, order delays, or the inability to complete an order.

If you notice an error in your billing information after placing an order, please contact Rey Pet Shop as soon as possible.

Order Confirmation

After a successful payment and order acceptance, you will receive applicable order confirmation information using the contact details provided during checkout.

If you do not receive an order confirmation or have questions about your payment or order status, please contact our support team.

Payment-Related Order Issues

In certain circumstances, an order may not be completed if payment authorization cannot be completed, payment information cannot be verified, or there is another issue with the selected payment method.

If a payment-related issue affects an order, we may contact you using the information submitted with your order to assist with resolving the issue.

Orders are subject to successful payment authorization and acceptance by Rey Pet Shop.

Contact Us

For questions regarding payments, billing, or an order, please contact Rey Pet Shop:

Business Hours

  • Monday – Saturday: 9:00 AM – 6:00 PM
  • Sunday: 9:00 AM – 2:00 PM

Policy Updates

Rey Pet Shop may update this Payment Policy when its payment methods, payment procedures, checkout process, or other relevant business practices change.

The current version published on this page will reflect the payment terms applicable to orders placed through our online store.

Last Updated: August 18, 2026