FAQ

Frequently Asked Questions

Welcome to the Rey Pet Shop Help Center. Find quick answers to common questions about our products, shipping timelines, returns, and order support.

1. Products & Store Details
What products do you offer?
Rey Pet Shop specializes in quality bird supplies, including bird cages, natural wood perches, nesting supplies, interactive preening toys, and wild bird feeders and waterers.
Do you operate a physical storefront?
Yes. We operate a verified physical retail storefront located at 50 W 29th St Ste 4, Hialeah, FL 33012, welcoming local pet owners and serving online customers nationwide. Learn more on our About Us Page.
2. Shipping & Delivery
Do you offer free shipping?
Yes. We offer Free Standard Shipping ($0.00) on all orders within the contiguous United States, with no minimum purchase requirement and no hidden checkout fees. For full details, review our Shipping Policy.
Do you ship internationally?
Currently, we ship exclusively within the contiguous United States. We do not offer international delivery at this time.
How long will it take to receive my order?
Our total estimated delivery timeframe is 4-7 Business Days, structured as follows:
  • Daily Order Cut-Off Time: 5:00 PM Eastern Time (ET) (Monday - Friday).
  • Handling / Processing Time: 1-2 Business Days (Monday - Friday).
  • Transit Time: 3-5 Business Days (Monday - Friday).
How can I track my package?
Once your order has been dispatched to our shipping carriers (USPS, FedEx, or UPS), you will automatically receive a confirmation email containing active tracking information. You can also check status directly on our Order Tracking Page.
3. Returns, Refunds & Cancellations
What is your return policy?
We offer a transparent 30-day return policy. You have 30 calendar days from the date of delivery to request a return for eligible items in their original packaging. Please review our Return & Refund Policy.
Are there any restocking or return shipping fees?
No. We charge a $0.00 Restocking Fee. Additionally, Rey Pet Shop covers return shipping costs for eligible returns by providing a prepaid return label at no extra charge to you.
How long does a refund take to process?
Once your returned item is received and inspected at our Hialeah, FL facility, approved refunds are credited back to your original payment method within 3-5 business days.
What if my package arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@reypetshop.com with clear photos of the issue. We will immediately arrange a free replacement or full refund.
Can I cancel or modify my order?
If you need to cancel or modify an order, please contact us within 2 hours of placing it. Once an order has entered fulfillment or shipped, it cannot be canceled directly, but you may return it upon receipt following our standard 30-day policy.
4. Payments & Security
What payment methods do you accept?
We accept major credit and debit cards through our secure checkout, including American Express (Amex), Diners Club, Discover, JCB, Maestro, Mastercard, and Visa. All prices are charged in U.S. Dollars (USD $). Review our Payment Policy for details.
Is my payment information safe?
Yes, absolutely. Our store is hosted on Shopify, certified Level 1 PCI-DSS compliant with 256-bit SSL encryption to ensure your credit card and personal information remain completely private and secure.

Still Need Assistance?

Our customer care team is always here to help you with product details, shipping updates, or order questions:

  • Business Name: Rey Pet Shop
  • Address: 50 W 29th St Ste 4, Hialeah, FL 33012
  • Phone: (786) 963-1130
  • Email: support@reypetshop.com
  • Store Hours: Monday - Saturday: 9:00 AM - 5:00 PM | Sunday: 9:00 AM - 2:00 PM