Shipping policy

Thank you for shopping with Rey Pet Shop. We want you to have a clear understanding of how online orders are processed, shipped, and delivered. This policy explains our order processing times, shipping costs, estimated delivery timeframes, tracking, and shipping-related support.

This policy applies to orders placed through our online store and shipped within the United States.

Order Processing Time

  • Orders are generally processed within 1–3 business days after the order is placed.
  • Our order cut-off time is 5:00 PM Eastern Time (ET).
  • Orders placed after the daily cut-off time may begin processing on the next business day.
  • Processing time refers to the time needed to prepare an order before it is handed over to the shipping carrier.
  • Processing and delivery times are estimates and may vary during holidays, periods of high order volume, or other circumstances that may affect order fulfillment.

Shipping Method

We currently offer Standard Shipping for eligible online orders.

  • Shipping Method: Standard Shipping
  • Transit Time: 3–5 business days

Transit time begins after the order has been processed and handed over to the shipping carrier.

Estimated Total Delivery Time

The estimated delivery timeframe combines order processing and carrier transit time:

  • Order Processing: 1–3 business days
  • Standard Shipping Transit: 3–5 business days
  • Estimated Total Delivery: 4–8 business days

These are estimated delivery timeframes rather than guaranteed delivery dates. Actual delivery may vary depending on the destination and carrier operations.

Shipping Costs

Our current standard shipping rates are:

  • Standard Shipping: $4.95
  • Free Standard Shipping: Available on eligible orders of $49.99 or more

Any applicable shipping charge or free-shipping eligibility will be shown during checkout before the order is completed.

Shipping Address

Orders are shipped to the address provided by the customer during checkout.

Please review your shipping information carefully before completing your purchase. If an address needs to be corrected after an order has been placed, please contact us as soon as possible.

We will make reasonable efforts to assist with address changes, but changes may not be possible once an order has been processed or shipped.

Order Tracking

Once your order has been shipped, tracking information will be sent through the applicable order or shipping notification.

Tracking information may take some time to become available or update after the shipment has been handed over to the carrier.

You can use the tracking information provided to check the current status of your shipment.

Delayed or Lost Shipments

Delivery timeframes are estimates and may be affected by circumstances such as carrier delays, weather conditions, holidays, or other transportation-related issues.

If your order appears to be delayed or you believe it may have been lost in transit, please contact Rey Pet Shop with your order information. We will review the available shipping information and assist you as reasonably possible.

Damaged or Incorrect Orders

If you receive an incorrect item or your order arrives with an issue, please contact us with your order details and information about the problem.

Our team will review the situation and provide assistance according to our applicable Return & Refund Policy.

Customer Support

For questions regarding shipping, delivery, tracking, or an existing order, please contact Rey Pet Shop:

Business Hours

  • Monday – Saturday: 9:00 AM – 6:00 PM
  • Sunday: 9:00 AM – 2:00 PM

Policy Updates

Rey Pet Shop may update this Shipping & Delivery Policy when our shipping services, rates, processing procedures, or other relevant practices change.

The current version published on this page will reflect the shipping terms applicable to orders placed through our online store.

Last Updated: August 18, 2026