Shipping policy

Thank you for shopping at Rey Pet Shop. We are committed to providing a clear, reliable, and transparent shipping experience for pet owners across the United States. This Shipping Policy details our order processing schedules, delivery timelines, shipping rates, and tracking procedures.

Shipping Scope & Destination

Currently, Rey Pet Shop processes and delivers online orders exclusively within the contiguous United States. We do not offer international shipping at this time.

Shipping Rates & Free Shipping Eligibility

We offer Free Standard Shipping ($0.00) on all orders delivered within the United States. There is no minimum purchase requirement to qualify for free shipping, and no additional shipping charges are added at checkout.

Order Processing, Transit & Delivery Timeline

Our total estimated delivery time combines handling time and transit time:

  • Daily Order Cut-Off Time: 5:00 PM Eastern Time (ET) (Monday - Friday). Orders placed before 5:00 PM ET begin processing on the same business day. Orders placed after 5:00 PM ET or during weekends/holidays begin processing on the following business day.
  • Handling / Processing Time: 1-2 Business Days (Monday - Friday). During this period, we verify the order, inspect the items, package them securely, and dispatch the package.
  • Transit Time: 3-5 Business Days (Monday - Friday). This is the time required by the shipping carrier to transport your order to your delivery address.
  • Estimated Total Delivery Time: 4-7 Business Days.

Processing & Delivery Summary Table

Shipping Method Handling Time Transit Time Total Estimated Delivery Shipping Cost
Standard Shipping 1-2 Business Days (Mon-Fri) 3-5 Business Days (Mon-Fri) 4-7 Business Days Free ($0.00)

Note: Processing and delivery operations do not occur on weekends (Saturday & Sunday) or official U.S. federal holidays.

Carriers & Order Tracking

We utilize trusted carriers, including USPS, FedEx, and UPS. Once your package has been shipped, an automated confirmation email with tracking information will be sent to your email address. You can also track your shipment directly using our Order Tracking Page. Please allow 24 to 48 hours for tracking information to update on the carrier system.

Address Changes & Cancellations

Please double-check your shipping address during checkout. If you need to update your shipping details, please contact us within 2 hours of placing your order at support@reypetshop.com. Once an order has been dispatched or handed over to the carrier, address updates cannot be processed.

Damaged, Delayed, or Lost Packages

  • Damaged Items: If your package arrives damaged, please inspect the contents and contact us within 48 hours of delivery with clear photographs of the damaged product and packaging. For complete terms, please refer to our Return & Refund Policy.
  • Lost or Delayed Shipments: If your tracking details indicate delivery but you have not received your package, or if it is significantly delayed, please contact us promptly so we can initiate an investigation with the carrier and provide a resolution.

Customer Support Information

If you have any questions regarding our shipping schedule, tracking, or delivery, please contact customer support:

Store Hours

  • Monday - Saturday: 9:00 AM - 5:00 PM
  • Sunday: 9:00 AM - 2:00 PM

Last Updated: September 2026