Terms of service

Welcome to Rey Pet Shop. These Terms of Service explain the terms that apply when you visit our website, browse our products, use our online store, or place an order with us. Rey Pet Shop is powered by Shopify, which enables us to provide our e-commerce services to you.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order through our online store.

1. Website Use

  • Our website is provided to help customers browse products, learn about our services, and place orders online.
  • You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
  • When placing an order or contacting us, you agree to provide information that is accurate, current, and complete to the best of your knowledge.

2. Products and Product Information

  • Rey Pet Shop offers pet products and related supplies through our online store.
  • We make reasonable efforts to provide accurate product descriptions, images, prices, and availability. Product appearance may vary slightly depending on your device screen settings, product packaging, or manufacturer updates.
  • Product availability may change from time to time. If a product becomes unavailable after an order is placed, we will make reasonable efforts to contact you regarding available options.

3. Orders

  • When you place an order through our website, you are submitting a request to purchase the products selected in your order.
  • Orders are generally processed within 1–3 business days. Our order cut-off time is 5:00 PM Eastern Time (ET). Orders received after the daily cut-off time may be processed on the next business day.
  • We reserve the right to review an order and, when necessary, decline or cancel an order because of product availability, payment authorization issues, incorrect order information, pricing errors, or other order-related circumstances.

If we need to cancel or make an adjustment to an order, we will make reasonable efforts to contact you using the information provided with the order.

4. Prices and Payments

  • Product prices shown on our website are in U.S. Dollars (USD) and apply at the time your order is placed.
  • Applicable shipping charges and taxes, if applicable, will be displayed during checkout before your order is completed.
  • Payments are processed securely through the authorized payment methods and payment providers available at checkout.
  • Customers are responsible for providing accurate billing and payment information.

For additional information about payment processing and available payment methods, please review our Payment Policy.

5. Shipping and Delivery

  • We currently offer Standard Shipping for eligible orders within the United States.
  • Standard shipping transit typically takes 3–5 business days.
  • Estimated total delivery time is 4–8 business days, including order processing and standard shipping transit time.

Delivery timeframes are estimates and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

For complete information about order processing, shipping methods, delivery timeframes, tracking, and applicable shipping charges, please review our Shipping & Delivery Policy.

6. Returns and Refunds

  • Rey Pet Shop offers a 30-day return policy for eligible purchases.
  • Please contact our support team before sending any item back so that we can provide the appropriate return instructions.
  • Approved refunds will be issued according to the terms of our Return & Refund Policy and, where applicable, returned to the original payment method used for the purchase.

The time required for an approved refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

For complete information about returns, eligibility, refunds, exchanges, and order-related issues, please review our Return & Refund Policy.

7. Order Changes and Cancellations

  • If you need to request an order change or cancellation, please contact Rey Pet Shop as soon as possible after placing your order.
  • We will make reasonable efforts to accommodate requests received before an order has been processed or shipped.
  • Once an order has been processed or shipped, changes or cancellations may no longer be possible.

A cancellation request does not guarantee that an order can be cancelled.

8. Intellectual Property

The content available on this website, including text, images, graphics, logos, product information, and other website materials, is intended for use in connection with Rey Pet Shop.

Website content may not be copied, reproduced, modified, distributed, or used without appropriate authorization, except where permitted by applicable law.

9. Third-Party Services and Links

Our website may use third-party services that support functions such as payment processing, website operation, analytics, shipping, or other e-commerce features.

Our website may also contain links to third-party websites. These websites may have their own terms, privacy policies, and practices.

Rey Pet Shop is not responsible for the content, availability, security, or privacy practices of third-party websites or services that are outside our control.

10. Relationship with Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

Orders and purchases made through our online store are transactions between you and Rey Pet Shop. Shopify provides the technology and platform services that support our online store.

11. Privacy

Your use of our website and the handling of personal information collected through our online store are also subject to our Privacy Policy.

Please review our Privacy Policy for information about how personal information may be collected, used, and handled when you use our website, contact us, or place an order.

12. Website Information and Availability

We make reasonable efforts to keep our website information accurate and up to date. However, occasional errors or omissions may occur, including errors involving product information, pricing, availability, or other website content.

If an error affects an order, we will make reasonable efforts to contact the customer and address the situation appropriately.

Website availability may occasionally be affected by maintenance, technical issues, service interruptions, or circumstances outside our reasonable control.

13. Prohibited Use

You may not use our website for unlawful purposes or in a way that could damage, disable, overburden, or interfere with the website or its associated services.

You may not attempt to gain unauthorized access to our website, systems, accounts, or information belonging to Rey Pet Shop or another customer.

14. Limitation of Liability

To the extent permitted by applicable law, Rey Pet Shop will not be responsible for indirect, incidental, or consequential losses arising from the use of our website, services, products, or circumstances outside our reasonable control.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Governing Law

These Terms of Service are intended to be interpreted in accordance with the applicable laws of the State of Florida and applicable United States law, while preserving any consumer rights that may apply under mandatory law.

16. Changes to These Terms

Rey Pet Shop may update these Terms of Service when our website, services, policies, or business practices change.

The current version published on this page will apply to the use of our website and applicable orders.

17. Contact Information

If you have questions about these Terms of Service, your order, or our website, please contact Rey Pet Shop:

Business Hours

  • Monday – Saturday: 9:00 AM – 6:00 PM
  • Sunday: 9:00 AM – 2:00 PM

Last Updated: August 18, 2026